Document Type : Original Article(s)
Authors
1
Dental Research Center, Department of Pediatric Dentistry, Dental Research Institute, Isfahan University of Medical Sciences, Isfahan, Iran
2
Student Research Committee, School of Dentistry, Isfahan University of Medical Sciences, Isfahan, Iran
3
Department of Pediatrics Dentistry, School of Dentistry, Isfahan University of Medical Sciences, Isfahan, Iran
4
Social Determinants of Health Research Center, Isfahan University of Medical Sciences, Isfahan, Iran
10.48305/jims.v43.i807.0196
Abstract
A qualitative study has studied the preferences of parents referring to pediatric dental centers in Isfahan to identify factors related to the selection of these centers. The findings showed that parents pay special attention to factors such as ease of access, history and reputation of the center, physical environment suitable for children, efficient scheduling system, treatment costs, quality of services, and staff behavior. To improve these indicators, several solutions have been proposed, including facilitating the scheduling system mainly development of online scheduling systems, specialized training of staff in dealing with children, expansion of insurance coverage of dental services, design of child-friendly treatment environments, and increase in service centers in deprived areas. The implementation of these solutions is accompanied by challenges, the most important of which include financial constraints, resistance to changing traditional methods, infrastructure problems in underprivileged areas, and inadequacies of insurance systems. To overcome these obstacles, it was suggested that low-cost and quickly implementable projects such as the establishment of an electronic scheduling system be prioritized. At the same time, communication skills of employees can be improved by holding training courses. For more costly sectors such as physical development of centers or expansion of insurance coverage, attracting private sector participation and long-term planning seem essential. The important point in the successful implementation of these plans is to include all stakeholders, including medical centers, employees, insurance companies and especially families.
Highlights
Maryam Moeeni: Google Scholar
Keywords
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